Which channels do the agents work on?
Voice, SMS, your website and WhatsApp today, with Instagram, Facebook Messenger and email coming soon. Every channel shares the same knowledge and customer history, so a conversation can move from a call to a text to WhatsApp without starting over.
Can you test how our own team handles calls?
Yes. With your written authorization, our agents call your team as realistic customers: price shoppers, frustrated callers, and people who push for advice your staff shouldn't give. You receive recordings, transcripts and a scored report, with trends by team and location, and you can rerun the same scenarios after coaching.
Do I need a new phone number?
No. Your agent works with the number you already have. You forward calls to it after hours, when you're busy, or all the time.
What happens when it doesn't know the answer?
It says so, takes down the caller's details, and passes the question to your team. It sticks to what you've published and doesn't guess.
Will callers know it isn't a person?
Yes. Your agent is transparent about what it is, and it hands off to a person whenever a call warrants it.
Can it pre-qualify leads?
Yes. It asks your qualifying questions, checks the answers against your criteria, books good fits with the right person and routes everyone else to follow-up. It gathers and organizes the facts; credit, coverage and legal decisions stay with your licensed team.
Can it interview job applicants?
Yes. It runs a structured phone interview with the same questions for every candidate, checks availability, experience and certifications, and sends your hiring team a scored summary with the full transcript. Candidates are told up front that they're speaking with an automated agent, and hiring decisions stay with your team.
Does it speak Spanish?
Yes. It can help callers in English and Spanish, with more languages available, and it switches if the caller does. Your team still gets the summary in English.
How fast can we start?
Most businesses are live within days. You'll call your agent yourself first and tell us what to change before anything goes live.
Who gets the messages?
Whoever you choose. Summaries with the caller's name, number and what they need can go to different people for different kinds of calls.
Does it work with my CRM?
We connect to the CRM and calendar you already use, and to anything that can receive a webhook. Tell us what you use and we'll tell you how it fits.
What does it cost?
It depends on your call volume and setup. Tell us about your business below and we'll send a clear quote, with no obligation.